Sign in to HBO Max
Here's how to sign in.
Choose the device you're using:
Here's how to sign in to the HBO Max app:
Open HBO Max and choose Sign In.
Already signed in? Choose your profile (upper right) and then Sign Out.
Enter your HBO Max account email and choose Continue.
Enter your password and choose Sign in.
Choose who's watching and you're ready to stream.
Forgot your password?
Choose get a code instead and follow the Sign in without a password steps. You can also reset your password.
Need to switch accounts? Choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.
Troubleshooting
If you get this message, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
Choose who's watching and you're ready to stream.
If you get this message, check the status of your HBO Max subscription. For help with this, go to Fix a subscription issue.
Make sure your HBO Max account has an active HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google's Set date & time article or Apple's iPhone: Change time or iPad: Change time article.
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.
If this doesn't help, try signing in on a different device.
Here's how to sign in on your computer:
Go to HBOMax.com/login on your computer.
Already signed in? Choose your profile (upper right) and then Sign Out.
Enter your HBO Max account email and choose Continue.
Enter your password and choose Sign in.
Choose who's watching and you're ready to stream.
Forgot your password?
Choose get a code instead and follow the Sign in without a password steps. You can also reset your password.
Need to switch accounts? Choose your profile (upper right) and then Sign Out. Once signed out, choose Sign In.
Troubleshooting
If you get this message, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
Choose who's watching and you're ready to stream.
If you get this message, check the status of your HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
Make sure your HBO Max account has an active HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft's How to set your time article or Apple's Change date & time article.
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.
If this doesn't help, try signing in on a different device.
Here's how to sign in on your TV device:
Open HBO Max and choose Sign In.
Already signed in? Choose the Settings icon
(lower left) and then Sign Out.Now, choose a TV sign-in option:
Sign in on your TV using a code. Here's how:
Stay on the TV screen with the QR code and do one of the following:
Open your phone's camera and point it at the QR code on your TV, then tap the link that appears on your phone. You'll be signed in automatically if you're already signed in to HBO Max on your phone.
-or-
On your phone or computer, go to HBOMax.com/signin and enter the 6-digit code from your TV. You'll be signed in automatically if you're already signed in at HBOMax.com.
Enter your HBO Max account email and choose Continue.
Enter your password and choose Sign in.
Forgot password? Go to Reset your password.
Choose who's watching and you're ready to stream.
Need help? Go to Troubleshooting.
TV code not working?
If the 6-digit code isn't working, here are some things to try:
Open a private or incognito browser window and then go to HBOMax.com/signin.
Try signing in another way (e.g. Use Email Address or scan the QR code on your TV).
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Sign in on your TV using your TV remote. Here's how:
On the TV sign-in screen, choose Use Email Address (on the left).
Enter your HBO Max account email and choose Continue. To open the on-screen keyboard, move the selection to Email Address and press the select button on your remote.
Do one of the following:
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code) and enter the 6-digit code from your email. This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam).
Choose Use Password Instead, then enter your account password and choose Sign In.
Choose who's watching and you're ready to stream.
Need to switch accounts? Choose the Settings icon (lower left) and then Sign Out. Once signed out, choose Sign In.
Troubleshooting
If you get this message, try signing in without your password. Here's how:
When prompted for your password, choose get a code instead.
Check your inbox for an email sent by HBO Max (email subject: Time Sensitive: Your One-Time HBO Max Code). This email should arrive within a few minutes. Be sure to search all inbox folders (including Promotions, Junk, and Spam). Didn't get the email?
Enter the 6-digit code from your email.
Choose who's watching and you're ready to stream.
If you get this message, check the status of your HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
Make sure your HBO Max account has an active HBO Max subscription. For help with this, go to Fix an HBO Max subscription issue.
If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle, choose Restart to try again or Audio Challenge to access your account another way.
If this doesn't help, try signing in on a different device.
Still need help? Go to Can't sign in to HBO Max.
